Phone number changed - can't log in

SaintDH
Contributor
Contributor

My mobile number changed a few years ago but I never updated my profile. 

Now I can't log in as Paypal wants to send me a text on the old number to verify the account.

I've tried logging in from a different browser which doesn't work.

Also tried using the Help Chat system, but this also requires me to log in to proceed.

Tried ringing the help support number but spent ages going round and round in circles with the automated options, could not get to a point of speaking to an actual person.

Funny thing is, when I selected 'Ask the Community' to access this forum, it allowed me to log in to create this profile to do this!

Really stuck as to how to resolve. Would really appreciate if anyone can offer some help with this please?

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4,959 REPLIES 4,959

kernowlass
Esteemed Advisor
Esteemed Advisor

@jmarc_38 

 

I think sometimes a person posts a 'thread' asking a question that is being asked over and over.

So the moderators 'merge' that thread into the ongoing one.

So the person that asked the question has not seen the answers in the ongoing one.

However you are right, can't count the times folks ask the same question over and over without checking the forum OR the help section.

Most questions don't need a thread if they go to HELP top of page and ask their question on there.

Happy New Year to you to.  😁


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jmarc_38
Esteemed Advisor
Esteemed Advisor

@kernowlass 

ok, i understand better if a subject merge is done by the moderators.

for the rest yes it is true, the help, and the forum, often have the answer already present for always identical questions.

that's the way it is, so we have to do with it.
Good day to you .

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Blackhawkiiii
Contributor
Contributor

hey i cant get hold of paypal , i cant log in as its my old phone number please help?

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bornica1
New Community Member

I have problem with log in, because cant receive sms. If I want to check if I entered a good number, I have to confirm the identity again with an sms code that I do not receive.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@bornica1 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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leodong
New Community Member

My paypal account cannot be logged in in China. The only way to prove it is to call my school phone number in Canada, but I have cancelled the phone number. If the staff sees it, please contact my email, to help solve the problem

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kernowlass
Esteemed Advisor
Esteemed Advisor

@leodong 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.




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Szlvm22
Contributor
Contributor

My mobile phone number is changed and i dont know how to sign up to paypal. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Szlvm22 

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


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Kudos / Solution appreciated.
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Sannky
Member
Member

Hi pls help me to change the last number on my account because I can't acces him.

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