cancel
Showing results for 
Search instead for 
Did you mean: 

Phone number changed - can't log in

Options
imranzeab
New Community Member

my mobile number was online dington number that was disabled now how can i login my paypal account without mobile number verifications

Phone number changed - can't log in

Options
Diju
New Community Member
Hello, I would like to log in, but my phone no changed. Who could I log in now?

Phone number changed - can't log in

Options
Heez99
New Community Member

I lost my phone number and I cant log into to my main paypal account. where do I contact them?? 
email? Call? 
What kind of verification I need to provide them???

Phone number changed - can't log in

Options
Tiana11
New Community Member
I can’t login to my account after I change my mobile number. It’s always say “sorry we couldn’t confirm it’s you”. Anyone can help me for this issue?

Phone number changed - can't log in

Options
Stuarty2021
Contributor

Hello, I have had a paypal account for many years. I haven't been able to log in for months now as my old phone number is registered on the account so I can't pass the security check. I have contacted twitter, they have told me the only thing I can do is phone customer services, which I can't do as a suffer with really bad anxiety and can't do phone calls. I have tried everything I possibly can, Would really love to have my Paypal account back

Phone number changed - can't log in

Options
Romelo
Contributor

Can someone help me to bypass the verification for my deactivated mobile number?

 

I already verified thru email but I'm unable to proceed since it's asking for another verification

thru my mobile number which is already deactivated and not working anymore.

 

I need to somehow use only one paypal account.

 

Please anyone help me.

 

My old Paypal account is under yahoo email account.

 

Phone number changed - can't log in

Options
DonalCashman
Contributor
I am not being allowed to login due to extra security protection/verification. I haven't used paypal for a while and some security protocal asks me to verify by phone/text....the problem is that i no longer use that mobile number; my back up number us no longer in use either and i don't live at the house (landline) anymore. How can i receive a verification code? There is no option to receive it by email. Please help.....if you can. Thanks Donal.

Phone number changed - can't log in

Options
Anonymous_User
Not applicable
I changed my phone number,i dont’t have old phone number. I know my email and password but i can’t login bc i don’t have old number Can i somehow change my phone number to access to my account?

Phone number changed - can't log in

Options
frezey23
New Community Member

Hi I want log may account not possibly change my mobile number can you please confirm may New nambe <removed> please then kyou <removed>

Phone number changed - can't log in

Options
Muffins1
Contributor

I have the same problem. I've been using PayPal for so long that they only have two old landlines of mine on file. When this new 2-step verification thing comes up because they want to send a verification code to my mobile, it tries to send it to these old landlines that I don't have anymore. I can't even update my numbers because I'm locked out because of the verification thing. My email hasn't changed however, so why can't they send a verification code via email like everyone does since forever?

 

I've had to switch over to using credit/debit cards for payments, which is fine except not everyone accepts cards.

 

Phone help? Some of us are complete introverts and the very idea of talking to someone over a phone about some difficult problem really stresses us out. Just have an emal option!

 

I suspect a big chunk of PayPal's users have been (permanently?) locked out of their accounts by this. However, it's not 2005 anymore so there are lots of alternative payment methods these days.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.