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Phone number changed - can't log in

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marfiakirena
Contributor
Hi how can I get back access to my PayPal account after loosing access to my old mobile number Thank you

Phone number changed - can't log in

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hilly7
Member

I have a new phone number. I can't access my PayPal account. Does anyone knows how to log in? Is there another options?

Phone number changed - can't log in

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Mitsakis2
Contributor

Please. Help this **bleep** two factor authentication don't let me log in cause is my old.number and I can't login to change

Phone number changed - can't log in

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bazinga019
New Community Member

Hello, I just got notification in my email that 2-step verification was turned on for your account.

not by me.

I've tried to realize what is that app but i cant find any app that generate pin code in apps store.

right now I cant access to my account because the second step.

anyone have any idea what I cant do?

all this happened when I supposed to get money payment in this account

this message were done by other account 

Phone number changed - can't log in

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RambiShop
New Community Member

Hello i'm having trouble to login via new PSD2 Strong Customer Authentication  system, the issue is that the paypal for some reason has used my very very old phone number( long time ago before i even open ebay shop and linked to paypal) to send sms/code to.

Since then neither my paypal or phone has been that one, and i have as recently as few weeks recieved code on new phone number that was in the profile, for some reason paypal has defaulted to the old number and i can't no longer log in.

I can change password via email, enter my ebay linked shop , use my ebay linked phone etc, and people can send me money and what not but i can't log in on paypal my self, is there anyway to fix this or i have to wait for support to be on and call them?

tldr (old phone number when i created my acc many years ago has been switch to default number/send login sms verification), till recently i was using other number new one and have no idea how this happened and since i do not have old number/phone i can't log in ).

Thank you in advance.

 

 

Phone number changed - can't log in

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kimmo22
Contributor

I can't log in into my PayPal account, all I get is "Sorry, we couldn’t confirm it’s you", although I changed the password!!!! And you have logged me in here with the same account and password!


i tried to call the help number as provided on the help page but it doesnt work. Can anyone guide me as to whats wrong? Also any email address that I can send to directly for paypal support?


Please help.

Phone number changed - can't log in

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Amazimg43
Contributor

Phone number changed - can't log in

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Kojhi101
New Community Member

Kojhi101_0-1631610614138.png

Hello, 

I am unable to access my account because the phone number on the "PSD2 Strong Customer Authentication" screen is wrong. 

How can I change it? Why isn't there a way to change it? 

Phone number changed - can't log in

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Natty151
Contributor
When I opened my PayPal account with my phone number I have got that phone number any more how do I get into my account please.

Phone number changed - can't log in

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imranzeab
New Community Member

my mobile number was online dington number that was disabled now how can i login my paypal account without mobile number verifications

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