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i want to remove my old paypal account,now i want to use this new account instead of my old account so i want to remove it,i have no access to my old number and i forget my password because it is already too long time ago,and my old number is dead,is there any suggestions? thank you
1. Downloading the app to see if it will let you in to change / update it in the settings.
2. Use the forgotten password option several times.
3. Trying another browser that may let you in without phone verification (then change it when you have logged in).
4. Trying again another day when sometimes you can get in without doing the verification and then change the number.
5. Changing the password a few times sometimes works as it can bypass the phone verification.
If that does not work then you would need to contact customer services so that they can i.d. you another way and then add your new phone number to your account.
Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...
1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
I ran into the same issue i created my account set it up and now i can not log into it it says the info is not correct
Hi my name is Sunday please help me for long I have been registered with PayPal but now I don't have access to the phone number I used then to register PayPal I had to open another one with another email but I can put my credit card I want to plead with admin please help me retrieve the old PayPal account with my email [removed] because anytime I. Try to log in they ask me to verify a code sent to the lost phone number and I don't have the phone number now please help me I need it urgently I can deletions this one if I can have access to that old account