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Paypal won't let me close my account

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nere_as
Contributor
Posted on

Hello, I made this account last year while I was in the United States, but I never used it. I came back to Spain which means that I need to open a new account, so I'm trying to close this one. However when I try, it says there's a problem and I can't close it. I urgently need to open a new PayPal account and I can't find a solution anywhere. I found that some people have issues closing their accounts because of remaining balance, but I haven't used this account so that's impossible. 

1 REPLY 1

Paypal won't let me close my account

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kernowlass
Esteemed Advisor

@nere_as 

 

You can open another one by using a different email address.


You should really have withdrawn any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



 


Advice is voluntary.
Kudos / Solution appreciated.

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