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Paypal forcing me to have a cellphone to access my account?

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kfbstudio
Member

I tried to enter my landline number, and the box turned red and said "invalid number", no other option. I called PayPal twice yesterday, and confirmed who I am, even noting that they already had my landline number which they confirmed, neither time was helpful. The second time, after giving me a lot of instructions on how to delete my browsing history, they said they would call me back in "30 minutes to see if I had solved the problem". They never called back, and even after following their instructions, I still cannot access my account. I will continue to call-- and wait due to" large volume of calls"- today. I think their "large volume of calls " are unsatisfied customers who cannot access their accounts

Paypal forcing me to have a cellphone to access my account?

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Bronek2
Contributor

Relax. The question was written by a socially promoted intern programmer. Just type in the phone number next to you. The 4 digits will appear on the screen, shortly the phone will ring and ask for this code. Enter the code and you are in. Next time you log in, they will allow changing the phone number. 

Paypal forcing me to have a cellphone to access my account?

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kernowlass
Esteemed Advisor

@DiceandPaper 

 

Owning a game console or car would not help with security of your paypal account which a mobile phone does.

Can't you just get a cheap pay as you go phone to use just for texts? 


Advice is voluntary.
Kudos / Solution appreciated.

Paypal forcing me to have a cellphone to access my account?

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GeriAnn
Contributor

To the person who suggested getting a cheap cellphone to use just for texts - you are missing the point.  There should be a way to get a code sent via message to your landline phone without being forced to purchase even a "cheap" cellphone.  There USED to be a way to do that, but they choose not to do it that way anymore, because they are assuming that EVERYONE has a cellphone.  And "cheap" is a relative term.  Some people live paycheck to paycheck and even a "cheap" cellphone is out of their budget.  Especially elderly people on a fixed income.  

Paypal forcing me to have a cellphone to access my account?

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kernowlass
Esteemed Advisor

@GeriAnn 

 

Well it is the point.

The fact is that paypal have said you can no longer use paypal without a mobile phone.

 

So saying it 'shouldn't be like that' does not help anything as it is like that, like it or not.

So getting a cheap PAYG phone is an option for folks to consider.


Advice is voluntary.
Kudos / Solution appreciated.

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