Passport id and face verification, disconnected

MdShaheen
Contributor
Contributor
Passport verification problem my face everything is okay but display show me disconnected
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1 REPLY 1

Mujahid7
PayPal Employee
PayPal Employee

Hi @MdShaheen 

 

Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues with your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies Also, make sure to reinstall the app with latest version. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.  

 

If the issue persists, I'd recommend reaching out to our Customer Support teams for assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website. 

 

Good luck! 

- Mujahid 

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