Passport id and face verification, disconnected
MdShaheen
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Posted on
Mar-14-2024
06:41 AM
Passport verification problem my face everything is okay but display show me disconnected
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PayPal Employee
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Mar-17-2024
02:10 AM
Hi @MdShaheen
Thank you for visiting the PayPal Community Forum. I'm sorry to hear you're running into some issues with your account. I'd first recommend reviewing the troubleshooting steps on your end by changing your browser or clearing your cache and cookies Also, make sure to reinstall the app with latest version. It would be great if you used a laptop or a desktop to perform this action after 24–48 hours.
If the issue persists, I'd recommend reaching out to our Customer Support teams for assistance. You can reach Customer Support by clicking Contact at the bottom of the PayPal website.
Good luck!
- Mujahid
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