National ID doesn't wanna change

AdamV1
New Community Member

Hello there, I'm just having a bug that I cannot change my ID number on my PayPal account, whenever I change it and I refresh the page it just doesn't show me the ID number that I've changed it into. Any solutions?

Login to Me Too
1 REPLY 1

PayPal_Tricia
Moderator
Moderator

Hi @AdamV1

 

Sorry to hear of the trouble. 

 

It sounds like this could be a browser issue. I recommend clearing your cache and cookies. Once that's completed, please try again using a different browser. 

 

I hope this information helps!


Thanks, 
PayPal_Tricia

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.