My paypal account is not linking to my ps5 account, a message is shown that the email is invalid

Waleed7amdan
New Community Member
Login issue my paypal account is not linking to my ps5 account
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PayPal_Meghan
Moderator
Moderator

Hello @Waleed7amdan

Thanks for joining the PayPal Community Forum to ask your question! 

I'm sorry you're having trouble linking your PayPal account to your PlayStation account. Before attempting to link the two accounts again, I recommend you check a few things on your PayPal account. First, you'll want to ensure your account is in good standing. You can check your Customer Identification Portal and Resolution Center for any outstanding actions. After that, you'll want to make sure you have added and confirmed a card. You can learn how by clicking on the hyperlinks I've included for our Help Center. Once everything is set up on your account, clear your cache and cookies on your preferred browser. Now, if you still have any difficulty after that, I've found a few more troubleshooting steps on the Sony/PlayStation Help Center here: How to link a PayPal account to PlayStation Store online.

I hope you can link the two accounts soon! 

- Meghan


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