Misleading paypal login articles and info when mobile number has changed

feax
New Community Member

My mobile has changed.

I can't login.

I go back and forth in the website.

They don't answer phone.

Facebook bot can't answer.

Other people have the same issue.

I tried to reset the password many times.

I can't pass the mobile verification test.

 

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2 REPLIES 2

Pamingham
Contributor
Contributor
I've got the same problem to. Can't even get through to them?
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kernowlass
Esteemed Advisor
Esteemed Advisor

@feax 

@Pamingham 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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