Issues to log in account phone verification - no sms received

legafausta
New Community Member

Hello!

 

I have attempted to log in into my account, but when doing so I was first prompted to enter my email address and confirm it, which I did and afterwards, phone number. My phone number is no longer in use and I was not logging in into my paypal for a while, but I would really like to check if my funds were send there, because I have listed the following email address as primary. I have access to email and I would probably know to answer the recovery questions of that matter. Please help me, since I'm struggling to use any kind of live support without logging in.

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1 REPLY 1

kernowlass
Esteemed Advisor
Esteemed Advisor

@legafausta 

 

Use the phone number as a guest if you can't log in.

https://www.paypal.com/cshelp/article/how-do-i-contact-paypal-customer-service--HELP378


Advice is voluntary.
Kudos / Solution appreciated.
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