I need help, I lost my phone back in October 2023 or at least i thought i did until a few days later i noticed money being transferred from my back account and items purchased using my paypal credit. Passwords and recovery phone numbers were changed on all sorts of different accounts i had on my phone including paypal, ebay, bank, email and many others. The problem i have now is that paypal does not want to recognise this transaction as fraudulent having tried numerous times. My bank account refunded my money within a couple of weeks but paypal still wont accept it as fraud. I have tried calling and speaking but i think the language barrier is causing an issue as when i explain my problem it doesn't seem to be understood. I have disputed the transaction via the paypal website also but i think because my phone was used to authorise they dont find it fraudulent. I no longer have access to this mobile phone. I contacted ebay who which told me they understood the transaction was fraudulent and it had been flagged up. I have an email from them stating this dated back in October. The items that were ordered were sent to a Argos in Sainsburys store in a different city to where i live. My ebay still states they are ready for collection as i think i managed to gain access to my account before they could get a code needed to pick them up. What else can i do? It has been reported to action fraud. I have called paypal numerous times over the past months.
