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Getting Correct Name to Appear on Customers' Credit Card Statement

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I have the correct name listed in the Business Information settings, but that name only appears occasionally on customers' credit card statements.  The rest of the time my official corporate name appears (and it is not related to the d/b/a brand that is in the settings).  This will create customer service issues.  Any suggestions?  PayPal customer service on-line and over the phone did not help whatsoever.

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