Customer support

Lionell96
Contributor
Contributor

Hello. I've tried to contact paypal through phone but they always hang up so i try to contact them via email but the automated bot always shows up. When he asks me if he could have helped me i choose "no, i need more help" and then it automatically closes the conversation and won't let me contact customer support in any way possible. What do i have to do now? Thanks

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1,184 REPLIES 1,184

lz1200
Contributor
Contributor
 
 
 I would like to send an e-mail to PayPal customer service. Please advise what is their e-mail address.
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Ramakrishna3
Contributor
Contributor
How to connect with customer care of papal phone number
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Donyale
Contributor
Contributor
I need the phone number for paypal
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The_Alchemist
Member
Member

Their customer service by phone is closed due to covid. 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@Donyale 

@The_Alchemist 

 

They have NEVER been closed, only reduced staff and availability however........


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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LW60
New Community Member

Has anyone breached the automated phone system and actually talked to an agent? If so, what phone number did you use to contact them. I cannot get an answer not get past the automated phone system or chat.

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kernowlass
Esteemed Advisor
Esteemed Advisor

@LW60 

 

If we can't help then..........


Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
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Temp20230524DC
Contributor
Contributor

makes no sense

 

i have a number of issues and noone will answer

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ChillGirl
Member
Member
I am in Canada and need to contact someone at PayPal about issues not covered in their documents. Anyone know how? I even tried the robot customer chat which said someone live would respond in a few hours, but I just got logged out from inactivity and several hours later, no response.
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kernowlass
Esteemed Advisor
Esteemed Advisor

@ChillGirl 

 

Contact options for Paypal are accessed by clicking help/contact bottom left of Paypal pages...

1. Paypal phones are slowly re-opening and increasing in numbers (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.
Login to Me Too

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