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sorry we couldn't confirm it's you

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_Dkw
Contributor
Posted on

I keep getting this error "sorry we couldn't confirm it's you" immediately i enter my password.They don't even send the verification code to my number. keep in mind that I haven't changed my login info i.e email,password or phone number. I was able to log in yesterday without issues.

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sorry we couldn't confirm it's you

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PayPal_Ayesha
Moderator

Hello @_Dkw,

 

Welcome to the PayPal community and thank you for your post. 

 

This is very frustrating to hear has been happening with your login experience. For assistance with this concern, we would need you to contact us directly for help. To get in contact with us, please visit the PayPal webpage and scroll to the bottom where you'll see 'Help and Contact' listed. Clicking on this will bring you to our Contact Us page where the available methods of contact are provided. 

 

Thanks,

Ayesha

 


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

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sorry we couldn't confirm it's you

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PayPal_Ayesha
Moderator

Hello @_Dkw,

 

Welcome to the PayPal community and thank you for your post. 

 

This is very frustrating to hear has been happening with your login experience. For assistance with this concern, we would need you to contact us directly for help. To get in contact with us, please visit the PayPal webpage and scroll to the bottom where you'll see 'Help and Contact' listed. Clicking on this will bring you to our Contact Us page where the available methods of contact are provided. 

 

Thanks,

Ayesha

 


If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

sorry we couldn't confirm it's you

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Jmeon
Contributor

Did any of you get help? Because m=I'm sailing on the same boat here since yesterday.

sorry we couldn't confirm it's you

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RhenzD
Contributor
I tirend calling them but they just said they couldn't do it on mobile:((

sorry we couldn't confirm it's you

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Jmeon
Contributor

For how long now have you had this problem? Because I'm feeling very frustrated.

sorry we couldn't confirm it's you

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RhenzD
Contributor
I get this a week now and still got the solution and I tried calling paypal but when I tried trying to talk to an agent it just doesn't let me..

sorry we couldn't confirm it's you

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JoashMonda
Contributor

Me too I am unable to login to my Paypal please help me out

 

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