"Some of your info isn't right" everytime I try to login.


Hi, it's been about 4 days that I've been fighting against this problem.

Every time I try to login, it says that "Some of your info isn't right" even tho I know they are correct.

I tried logging in with my phone number, same error.

I tried changing the password, same error.

I tried logging in from another device, same error.

I tried logging in from the same device, same error.

I tried logging in from a different IP, same error.

I called PayPal support, they told me that my phone number was linked to other accounts and that might had something to do with that, so I changed it but again, same error.

I own a company and all of my company payments rely on this account, so I'm losing money.

How can I solve this?

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PayPal Employee
PayPal Employee

Hello @penthex 

I am sorry to know that you have trouble logging into your account. You can contact them by visiting paypal.com > Contact Us > Password and Account Access > Login Issues. Once you are connected, our team will be able to help you gain access to your account. 


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