last verification step when closing account

Marco-62
Contributor
Contributor

I moved to another country and I would like to close my PayPal account of my previous country of residence. The process is fine until the 'last small verification'  in which an SMS is sent to the phone number that  is linked to my account. The issue is that I do not have access to the phone number (subscription cancelled).  How can I solve this? Thanks for your help!

 

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2 REPLIES 2

kernowlass
Esteemed Advisor
Esteemed Advisor

@Marco-62 

 

Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.


Advice is voluntary.
Kudos / Solution appreciated.
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Marco-62
Contributor
Contributor

My problem is that I did not think to close  the account before moving country and now I cannot do it.

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