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identity confirmation process

New Community Member
Posted on

how much does it take to confirm your identity? my problem is that I uploaded my documents a couple of days ago and until today there is no news and in PayPal, nobody speaks English!!! they only speak german and I don't understand them


identity confirmation process

Esteemed Advisor



Allow a couple of weeks and then call for an update?


Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: and @AskPayPal for Twitter.

Advice is voluntary.
Kudos / Solution appreciated.

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