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identity confirmation process

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shahinkarami
New Community Member
Posted on

how much does it take to confirm your identity? my problem is that I uploaded my documents a couple of days ago and until today there is no news and in PayPal, nobody speaks English!!! they only speak german and I don't understand them

1 REPLY 1

identity confirmation process

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kernowlass
Esteemed Advisor

@shahinkarami 

 

Allow a couple of weeks and then call for an update?

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.



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