cannot access my account - old phone number

Ashleywhittle
New Community Member
Hi i am trying to gain access to my account but cannot get past verification due to it being my old phone number, it gives me two options! Phone call or text message but my old number, any help would be appreciated! Thanks in advance
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kernowlass
Esteemed Advisor
Esteemed Advisor

@Ashleywhittle 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@Ashleywhittle 


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.
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