What is the recovery procedure for lost 2FA authenticator app and phone?

dubidubno
New Community Member

Before enableing 2FA I'm looking for PayPal's 2FA recovery procedure in case I loose my autheticator app and phone. I can't seem to find any clear information on this in the help. Are there recovery codes that I should save?

 

Login to Me Too
1 REPLY 1

PayPal_Bindu
Moderator
Moderator

Hello @dubidubno 

 

Congratulations for your first post in the PayPal Community Help!

 

I am happy to help you with your inquiry about recovery procedure to access your PayPal account. If you lose your authenticator app or phone, you can access your PayPal account again by giving a call to the PayPal support team. There is no recovery codes to save to access your account again. You can get access by reaching out to the team. You can find the contact options to reach PayPal team in this article : How do I contact PayPal customer service?
 

Best wishes,

Bindu

If you feel this or any other post helpful, please enrich the community by giving kudos or accepting it as a solution.
Login to Me Too

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.