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We're sorry, we couldn't confirm it’s you

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simodrv
New Community Member
Posted on

Hello,

 

i don't know why i can't access my account.

 

i get this message : We're sorry, we couldn't confirm it’s you

 

please i need help

 

thank you

1 REPLY 1

We're sorry, we couldn't confirm it’s you

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kernowlass
Esteemed Advisor

@simodrv 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Advice is voluntary.
Kudos / Solution appreciated.

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