Unknown telephone number has been attached to my account and being used for 2FA.

JEpic04
New Community Member

Hi, I haven't used my account for a while. When I have just logged in an unknown telephone number has been attached to my account and is used for 2FA, so I cannot login. How can I report this to PayPal?

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3 REPLIES 3

Synckit
Contributor
Contributor
Hi,I just got the same issue as you I didn't really use the account heavily all a suddent 2FA wit a complet unknown number frustrating as you can't even access Ur account to change Ur phone or any other way really instead of this **bleep** 2fa
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PayPal_Jackie
Moderator
Moderator

Hello @JEpic04, @Synckit,

Thank you for visiting the Community. I’m sorry to hear there’s unrecognized changes made to your account. To report this activity, please contact us as a guest without logging in to your account. Here's how:
- Visit http://www.paypal.com/
- At the bottom of the page click 'Contact'
- Click 'Password and account access'
- Click 'Login problems'
- Click 'Message us'
- Click ' Chat with us while logged out'
Our support will be happy to assist you. Thank you for your time and I hope you have a good day.

-Jackie
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Sergej12
Contributor
Contributor
Hi me like chance phone numbers pliase
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