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You need to contact your friend and ask them to see what it says in their paypal accounts either:
1. Pending / Unclaimed with a cancel option.
2. Pending / Unclaimed.
Pending / Unclaimed with a cancel option.
Ask them to cancel the payment but tell them that it will take a few days to go back to their funding source. Then get them to use the "send money" > Goods/Services option and pay to your correct email address. They may not want to do this and so you could then cancel the transaction. OR you can send them a money request.
Pending / Unclaimed.
If there is no cancel option then the buyer will get their money back automatically 30 days after paying.
Again they may not want to pay you again until they get their money back so you may need to cancel the transaction for them.
Completed.....also state how your friend sent the funds ie friends/family or goods/services.
If its completed then come back for more advice.
Is the other account closed? If so then 'add' the old email address to your present paypal account and verify it as you can have up to 8 email addresses on the x1 paypal account.
Failing that if your friend funded the payment to you via a credit card then see if her card issuer will do a chargeback for her.
Or lastly keep trying to get hold of customer services and request help to access that account.
Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.
1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.
If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.