Trying to close my USA account from the UK

New Community Member

I'm trying to close my account, it tells me I need to call customer service. I call, and now they're asking for a 6 digit code? How do I find that? Or is that from an authenticator app? Like the Google one?

I opened my account in the USA but now live in the UK, so I need to close this one so I can make a new one with my new location!


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Esteemed Advisor
Esteemed Advisor



Paypal is country specific so if you move countries you have to open another paypal account in the country you reside in and add an address / phone number / bank accounts / cards from within that country.

You should really withdraw any funds / resolve issues / remove cards and bank accounts / cancel any subscriptions and close the old Paypal account before you move countries. If you don't then you may have problems doing so once you have moved and may need to contact customer services for help to resolve things.

You can however in some countries add a U.S bank account (not card) to your paypal account. This is because paypal is a U.S company.
If you have that option then it should show in your paypal wallet.

When you click help/contact bottom of paypal pages to get the number to phone they give you a number to enter when you are answered.

Advice is voluntary.
Kudos / Solution appreciated.
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