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Trying to Authenticate my PP account

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Spike42
Contributor
Posted on

Trying to Authenticate my PP account but not receiving a call back from PP to my home number!

4 REPLIES 4

Trying to Authenticate my PP account

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Spike42
Contributor

Ime sort of stuck in a loop

Trying to Authenticate my PP account

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kernowlass
Esteemed Advisor

@Spike42 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Advice is voluntary.
Kudos / Solution appreciated.

Trying to Authenticate my PP account

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Spike42
Contributor
Hi Tks for your reply, I can’t remember if I have or not, but it only shows it is connecting to my home number, when I press try another way, it just goes back to my home number, but I can not log in to change the number !

Trying to Authenticate my PP account

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kernowlass
Esteemed Advisor

@Spike42 

 

You will need to add a mobile once you get in again >>>


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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