Hi @nashdiwata,
Thank you for your post, and welcome to the Community Forum!
I'm sorry to hear that you're encountering such a frustrating situation when you attempt to login and/or change your password! Please check your spelling carefully, and if there are any stray characters or spaces or missing characters, re-enter the information. If you're still getting an error that the account does not exist, please contact Customer Service as a guest. You can click Contact and then choose login problems from the list, and follow the steps from there to get assistance as a guest rather than from within your account.
I hope this can be resolved quickly!
Olivia
If this post or any other was helpful, please enrich the Community by giving kudos to its author, accepting it as a solution, and/or coming back to assist others. Members make this Community great!
