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Smart Buttons Billing Country question

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Boostfit
Contributor
Posted on

Hi,

 

Is there a way to get the Billing Address default to change from the US to UK when someone chooses to pay by Debit or Credit Card?

 

I couldn't see a way to do it, so any help would be very gratefully received.

 

Thanks

5 REPLIES 5

Smart Buttons Billing Country question

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PayPal_Siobhan2
Moderator

Hi Boostfit, 

 

Thank you for contacting the PayPal Community Forum, and welcome as a new member! 

 

PayPal accounts are country specific. If you have created a US PayPal account, the default address will always show as the US. You can add a UK gift address, if the item you are purchasing is being shipped to the UK. 

 

- Siobhan 

Smart Buttons Billing Country question

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Boostfit
Contributor

Hi Siobhan, 

 

Thanks for your reply. 

 

We are a UK company with a UK account, but by default if we select Debit or Credit Card the address details are in a US format. I have attached a screengrab below. Is there a way we can change the smart buttons configuration so that the address details show in a UK format?

 

Best wishes,

BOOSTfit

 

Thanks for your reply. smart_button.JPG

Smart Buttons Billing Country question

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PayPal_Siobhan2
Moderator

Hi, 

 

Please click on the drop down arrow beside the US flag, and change it to a UK flag. The default address will appear based on the country selected when creating the PayPal account. 

 

Thanks, 

Siobhan 

Smart Buttons Billing Country question

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Boostfit
Contributor

Hi Siobhan,

 

So are you saying that we can't have it show the UK flag by default when the address form first loads after someone clicks the smart button?

 

Thanks

Smart Buttons Billing Country question

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BeeboxTraining
Contributor

Hi,

 

I have the same issue as Boostfit; I'm also well aware I can choose another format from the dropdown, but how do I permanently change the default billing address format for all Australian users when they select to pay by Credit/Debit card. Seeing the US version causes customer frustration and confusion. In my case, I need Australia as the default, and yes, I only have an Australian Paypal business account. Could we please get a detailed response containing all the steps?

 

Thank you

Nick

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