Refund of closed account

i7mdw
New Community Member
I have closed my account by mistake though it's business account. I had an amount of 55$ in my wallet. I couldn't retrieve the old account. I mad the same username name by same email and and number. I need help of my money please!!!
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3 REPLIES 3

kernowlass
Esteemed Advisor
Esteemed Advisor

@i7mdw 

 

Not sure how you could do that as you can't close an account with a positive or negative balance.

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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PayPal_Sean
Moderator
Moderator

Hello @i7mdw, Welcome to the Community.

 

As your PayPal account has been closed with a balance, we can look into transferring this balance to your new account.

 

Please contact our customer support team via Facebook - https://www.facebook.com/PayPal/, Twitter - @AskPayPal, chat or phone for best assistance with this.

 

I hope this helps,

 

- Sean

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Jhomz_2306
New Community Member
Same issue here..i need to check my refund to my closed account.and i want to transfer tha available balance to my new account..help me..
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