Problems logging into my account

farah_ps
Contributor
Contributor

Hello, I do not receive the confirmation  code on the phone number, and I cannot log in

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1 REPLY 1

pkkh
PayPal Employee
PayPal Employee

Hi @farah_ps 

 

Thank you for contacting community.

 

I see you're not receiving code in order to login to your account. In such cases, you can try with some basic trouble shooting like clearing cache, cookies, deleting old messages and using a different browser or reinstalling the app. If you still don't receive the code, reach out to your phone provider to see if they are blocking any messages. If that too does not help, contact PayPal support over phone for further assistance Here's how: Go to the Contact Us page by visiting our website  <Select Password and account access <Login problem <Call Us Icon < Call as guest option.

 

I hope this helps. 

 

Regards,

Punith 

 

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