Problem adding another email

Jen2996
New Community Member
I recently opened an account for gift cards and things to be put into and am trying to add another email address to my so everything is linked together but it's telling me I already have an account with other email address. I did many many years ago have an account but closed so don't know why it still says this. How do I go about canceling this old account.
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1 REPLY 1

Gane26
PayPal Employee
PayPal Employee

Hi @Jen2996 

 

Welcome to the community and thank you for your post!


I understand that you are unable to add another email address to your PayPal account. Here is how to add another email address to your account. If the email address is linked to your old account then you may not be able to add the email address to your account. Here is how to close your old PayPal account. If you forgot the password for your old account, here is how to reset it. If you have any problem in accessing your old account then please contact our PayPal customer support

 

Thanks

Gane26

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