Hello @Hpmu,
Welcome to the PayPal Community Forum! I'm sorry to hear you've run into some issues signing a PayPal document. Are you trying to resolve a limitation? If so, there should be instructions on how to complete and upload the requested documentation in the Resolution Center. If you're unable to complete a step to resolve a limitation, please feel free to reach out to our Customer Support teams for assistance.
Best wishes!
- Jon K
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