Payments been sent to old paypal account

[Temp20220926B]

I have had some payments sent to an old paypal account that I cannot access or closed ( not sure which) i still have access to the email address used and have tried to add it my profile but get error message saying that ' email address is being used already '. So how do I link my accounts? Any step by step instructions maybe, thanks in advance xx

[kernowlass]

@Temp20220926B 

You can't link it to x2 paypal accounts.

As you can't link it then it appears the account may still be active.

Have you tried putting in the email address in the log in part and then using the forgotten password function?

[Temp20220926B]

I have done reset password but the verification gets sent to my old phone number that I don't hav anymore. I have answered security questions correctly but still goes back to phone verification.

[kernowlass]

@Temp20220926B 

Then phone customer services and they should be able to help you regain access to the old account.

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, (during business hours you may also be able to message whilst logged out).
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.