PayPal for Business verification for companies based outside of the US

[heian]

Hey there! My name is Matic and I have opened a PayPal account today for my business, an Ltd. company based in Slovenia. I've been trying to verify the account, but apparently it's mandatory to choose a US state where my business is based. Well, it's NOT based in the US, but in Slovenia, Europe. But it won't let me choose that option, it forces me to pick a US state. Also I've tried to link my business' bank account to the PayPal account, but it seems I can only choose US banks, and my bank (based in Slovenia) is not an option, and I can't even type it in, it won't find it. But I know a loooot of Slovenian businesses use PayPal, so I know for a fact this can somehow be resolved, I just can't seem to figure out how. What do I do? Thanks.. 🙂

[PayPal_JonK]

Hello @heian, 

Welcome to the PayPal Community! I'm sorry to hear you're having issues getting your account up and running. It sounds like you may have created a US-based PayPal account. If that's the case, you would want to close your account and register it in your country of residence. Otherwise, I would recommend reaching out to our Customer Support teams by clicking Contact at the bottom of any PayPal page for further assistance. 

Good luck!

 - Jon K

[Mourad25]

I had the exact same problem but with an extra little cherry on top: My browser (Safari) generated a password for me but did not save it (crazy right?). So I tried to click "Forgot Password" but there, as soon as I type my email and click next, I get a page that says "We could not confirm it's you":

So I tried calling on the phone but my issue was of course not in the possible option with the lovely robot and I wasn't able to speak to a human. I tried "I want to speak to a human" twice then I get the step where I have to press "3" because it's a different issue then I got "We cannot process your inquiry by phone".

Now I have an account at Paypal US with my Slovenian business email, I can never delete that account (which btw, is in breach of GDPR) and therefore, I can never use that email to open my account at Paypal Slovenia. It's super frustrating but I think my only solution now is to pay my domain provider for extra email accounts... or can someone help me? @PayPal_JonK are you still around?

[PayPal_Bindu]

Hey @Mourad25,

Thank you for joining our community forum!

Sorry for the trouble you're facing while accessing your account! Please try clearing cache/cookies and also try using a different browser or device to see if this works. If you have the PayPal app and have touch ID enabled you can access your account without entering your password.

If the issue persists, please reach out to our team by clicking the contact us option at the bottom of the PayPal page or send us a message through our Twitter(@AskPayPal) and Facebook page for additional assistance.

I hope this information helps!

Bindu