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PayPal endless loop of confirming method, never lets me pay.

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Artysanman
Contributor
Posted on

I have been trying for four days to make a payment for an eBay purchase.  PayPal asks for my method choice, asks for me to confirm, then asks for my method choice again, and this goes on forever.  My eBay seller has been very patient.  Nobody at paypal seems too concerned and I am literally locked out of my account.  Incidentally, I have a 15 year account in perfect standing.  Getting very frustrated.  I have asked support at least 10 times in writing for help.

1 REPLY 1

PayPal endless loop of confirming method, never lets me pay.

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PayPal_JonK
Moderator

Hello @Artysanman,

 

Welcome! I'm sorry to hear you're unable to checkout on eBay or confirm your identity. Have you tried logging in / checking out through another trusted device? If you're still running into issues after that, I'd recommend reaching out to our Customer Support to research this a bit further. You can reach Customer Support by clicking Contact at the bottom of the PayPal website.


Best wishes and good luck,

 

 - Jon K


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