Password change

Hayleyseed
New Community Member
Hi, I'm being asked to change my password due to unusual activity (I'm signed in on wife's account to post this). The activity was by me. I do not wish to change my password, is there a way around this?
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1 REPLY 1

PayPal_RachelK
Moderator
Moderator

Hi @Hayleyseed,

 

Welcome to the PayPal Community and thank you for your post!
 

I do understand your concern with this. When our system detects potential unusual activity on your PayPal account, it would request you change your password to secure your account. 

 

Our security system cannot be overridden I'm afraid. If it is requesting you to change your password, you would need to do so to continue to use your account. This is to protect your PayPal account. I know this can be an inconvenience, however, it is always a good idea to update your online password regularly to remain secure. 

 

If you have any further concerns please don't hesitate to contact our Customer Support. To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.

 

I hope this helps!
 

- Rachel 
 

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