No Nationality is set for older Secondary Users

[Richard304]

We have an alert informing us that we need to set the nationality for our secondary users by 28th February. However, I can't see a way to add a nationality for the older secondary users which do not have a nationality set (the most recent added secondary user does have a nationality).

So if I click Users / Personal Details for the older secondary users there is no Nationality listed, and no obvious way to add a nationality.

Am I missing a way to add a nationality?

Alert:

Your secondary users’ nationality is missing
Make sure it's updated by 28 February 2023 so they can continue to issue refunds and more. It’s needed due to local regulations.

[PayPal_Bindu]

Hello @Richard304,

Welcome to our community forum and thank you for your post!

I understand your concern about updating secondary users information. In this situation, your best option would be to reaching our team by clicking the contact us option at the bottom of PayPal page or send us a message through our Twitter and Facebook page for additional assistance.

I hope this information helps!

Bindu

[Richard304]

Just tidying up this conversation:

This issue has been fixed by PayPal - the ability to add a Nationality is now available under "Personal Details" for each user.

[opals99]

Thanks for updating this, I found that too and updated.- However on the home page on login the alert still appears, has it gone away for you? Just checking as dont want problems after Feb 28th... thanks

[PatchworkRabbit]

We had a secondary user with no nationality but deleted it. It was a test user. 

However, we still get the message.

[opals99]

Yip, I updated mine but the message persists. Guess I will just wait out now as any attamepts to contact Paypal are either unanswered or do not clear up thios message... thanks for your input!