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After uploading my documents twice to change my nickname to my personal name I got the same response. "During a review of your account, we noticed that the contact name is not a personal name, but a business name. The contact name in your PayPal account should be a person's name." This is frustrating because I'm trying to change the name to my personal name so I don't know why they want me to change my account to a business account. I've provided pictures of my ID and credit card statement. There shouldn't be any reason why they can't update my name to my personal name.
If the name on the account is not a name that was ever your legal name, it is not likely that a name change will be possible. Names can be changed on an account in the following circumstances:
A legal name change
A minor misspelling
And in the case of an account for a registered business, a change in the designated contact for the company.
Changing from a fictitious name (or a name unrelated to your legal name) to a legally recognized name is not something that is supported. If the account is not currently limited, you may wish to close the account and open an account using the correct information.