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Login difficulties

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Rakesh22
New Community Member
Posted on

Hi,I just created Paypal acc and i cannot login, error message say 'sorry, we couldn't confirm its you'.  Therefore, can't access my account at all.

1 REPLY 1

Login difficulties

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kernowlass
Esteemed Advisor

@Rakesh22 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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