cancel
Showing results for 
Search instead for 
Did you mean: 

Login Denied

Options
fongks
Member
Posted on

"Sorry, we couldn’t confirm it’s you" even after following the suggested forget password method. Is this normal for PayPal and the solution is to wait it out?

3 REPLIES 3

Login Denied

Options
kernowlass
Esteemed Advisor

@fongks 

 

Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.


Advice is voluntary.
Kudos / Solution appreciated.

Login Denied

Options
sjbdb
Contributor

1. One hour ago all my details were confirmed with PayPal via my account registered mobile phone. 2. My account password has given me access to my account three times this morning. 3. Now, in trying to find-out how I can alter my password (to make it more secure), I'm told via the latest attempt, that I am ''denied login''. I'm at a loss.

 

Login Denied

Options
PayPal_Joy
Moderator

Hi @sjbdb,

 

I'm sorry to hear that you're having trouble accessing your account. For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.

 

I hope this helps!


Joy
If you have found any post within the Community to be helpful, please leave a Kudos or Accept it as a Solution.

Haven't Found your Answer?

It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.