You are viewing the PayPal Community Archives. This content may be old or outdated. Leave the Archive
"Sorry, we couldn’t confirm it’s you" even after following the suggested forget password method. Is this normal for PayPal and the solution is to wait it out?
Do you have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account?
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.
1. One hour ago all my details were confirmed with PayPal via my account registered mobile phone. 2. My account password has given me access to my account three times this morning. 3. Now, in trying to find-out how I can alter my password (to make it more secure), I'm told via the latest attempt, that I am ''denied login''. I'm at a loss.
I'm sorry to hear that you're having trouble accessing your account. For this situation, I suggest contacting us to provide additional details. To contact our Customer Support, please click on 'Contact' at the bottom of any PayPal website page to view available options. You can also reach out by sending us a private message on Facebook or a direct message on Twitter.
I hope this helps!