Logging into my account using Android Authenticator app.

johnl56
New Community Member

When I use the authenticator app on my phone to log into my account the code that I enter is not recognised. Paypal says "That doesn't look quite right". but it is what I have entered. I then have to get a text message to log in. Dump the app or is there another issue? Thanks

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1 REPLY 1

pkkh
PayPal Employee
PayPal Employee

Hi @johnl56 

 

Thank you for contacting community. 

 

I see you're facing issues while logging in to your account due to Authenticator app. In this case, please contact PayPal over the phone and have this corrected. Here's how : GO to Contact us option by visiting the Website< Login problems< Password issue< Call us< choose call without logging in option. You will be able to find the number to contact. I hope this helps. 

 

Thank you

Punith 

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