It won't let me update my phone number. Ugh

[temp20220809g]

Soooo I got a new phone and just downloaded the PayPal app and signed in and it wanted to verify not only my email but my phone number as well and like I just said, new phone. So I click change next to the old number and it brings me to the next page that says add new number. So I type it in and click add number. And it error messages me. Many times. I probably went back and forth on the site pages about 5 times trying to get it to just go through. It's says-phone number not supported or something like that. Phone not accepted. I don't even know what that could even mean. I get calls texts and have data just like everyone else. Uuughhhh anyone else having this happen??

[PayPal_RebeccaN]

Hello @temp20220809g, 

Thank you for your post and welcome to the PayPal Community Forum! 

I understand you are attempting to add a new phone number to your PayPal account. I am sorry to hear you are running into issues while updating this. 

Please ensure the phone number you are attempting to add is registered within the same country your PayPal account is registered in. For example, if you have a US account, you need to add a US phone number. 

I would also ask that you please attempt this using the PayPal Website rather than the app. If you still run into issues, you may need to contact our customer service team. 

To contact our customer service team, click 'Help' or 'Contact' at the bottom of any PayPal Webpage. 

You can also contact us via Facebook PM's or Twitter DM's. 
For Facebook: https://www.facebook.com/PayPal
For Twitter: @AskPayPal

I hope this helps, have a nice day! 

Rebecca 

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