Issues with uploading legal documents
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi PayPal Community,
I was trying to upload supporting documents to request a name change. I've upload all required documents.
But upon hitting Send, there's an error stating [object Object ]. Does anyone knows what the error means?
I'm not sure if I have successfully sent the documents.
- Labels:
-
Profile & Settings

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @hazel_lee,
Welcome to the community! Thank you for posting!
I'm sorry to hear that you're seeing an error when you try to upload. Please try clearing the cookies and cache in your browser and restart it. You can also try a different browser. Then log in again and try to reupload. Make sure that the file size is not too large. If you remain unable to attach the documents, please reach out to customer service. The contact options can be found by clicking Contact at the bottom of the PayPal website.
I hope you're able to get those documents uploaded swiftly!
Olivia

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- All Prior Year Tax Forms (2021 1099-K and earlier) Are Missing in Reporting Archives
- Website bug: Upload and send your documents in Managing Account Archives
- Trying to submit Documents for compliance, upload does not work in Security and Fraud Archives
- Account limited, no response from PayPal? in Security and Fraud Archives
- How do I remove a permanat account limitation? in Security and Fraud Archives