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Is there a way to remove a secondary e-mail address from a locked account?

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pgsk
Member
Posted on

Hey,
so basically my account just got locked and I have been told to make a new one, though I'd like to know if it'd be possible to unlink my secondary e-mail address from my current one, so that I can link it to the new account? I'd prefer that rather than having to like create an entirely new e-mail or something... for the record, I am unable to do it myself, as attempting to do so only says: "Sorry, there's a problem. If you keep seeing this, please contact customer service."

Thanks for any responses.

1 REPLY 1

Is there a way to remove a secondary e-mail address from a locked account?

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kernowlass
Esteemed Advisor

@pgsk 

 

You need to contact customer services to resolve any limitation or account specific issues.
Click help / contact bottom left of Paypal pages for options available for your country.

Or have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.


Advice is voluntary.
Kudos / Solution appreciated.

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