I want to close my account but i cant

[farahodili]

I want to close my account but i cant so what the prople m , also i tried to removed my cards but even i cant to

[Murtzia]

I had the same issue today. It looks like we need to provide proof of id to Paypal. The notification will appear just if you log in to the desktop browser, not the phone or the app. 

Based on recent political movements of Paypal I decided also to close my account. Now I am working on it

[PayPal_Ayesha]

Hello @farahodili and @Murtzia,

Welcome to the community forum and thanks for posting!

I am sorry to know that you're unable to close the account. In general, if there is a limitation on your PayPal account, if there are any pending transactions or any compliance or risk, you wouldn't be able to close the account until that is solved. In this case, to know the exact reason why there is an issue while closing the account, kindly take a look at the Resolution Center, it will be notified. You can also reach out to our customer support team again through the available contact options for further assistance. Support is also available through Facebook private messages or Twitter direct messages.

I hope this information helps,
Ayesha