I try to sign in but, they send me message " Sorry, we couldn't confirm it's you"

[Ahmadqura]

I cannot access account. I try to sign in they send me message " Sorry, we couldn't confirm it's you"

[PayPal_RebeccaN]

Hello @Ahmadqura, 

Welcome to the PayPal Community Forum and thank you for posting. 

I am sorry to hear you are having issues accessing your account. In order to get some help with account access issues, you will need to contact our customer service team directly. 

However, some troubleshooting steps I can advise are: 

1. Please log in using the PayPal Website rather than the App

2. Avoid using any VPNs. Also, if you are travelling, this may affect your ability to log in. 

I hope this helps, have a nice day! 

Rebecca 

If this post or any other was helpful, please enrich the community by giving kudos or accepting it as a solution.

[Ahmadqura]

Thank you I tried all, But I think there was issue related to supporting documents and it had already solved.