I lost old phone and lost my authenticator app with it . what to do ?

ahmed01766
Contributor
Contributor

cant contact support . changed my password . cant figure a how to sign in .

also i reset my password . and it still asks for the verification code .

how to reset this ?? 

i searched and searched .. no way . i will give up on PayPal I think .

all other accounts was easy to revoke the 2step verification . by resetting . but PayPal is mess

support doesn't answer even emails 

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kernowlass
Esteemed Advisor
Esteemed Advisor

@ahmed01766 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




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Kudos / Solution appreciated.

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Solved

kernowlass
Esteemed Advisor
Esteemed Advisor

@ahmed01766 

 

Contact options for each countries Paypal customer services are accessed by clicking help/contact bottom left of Paypal pages.

1. Paypal phones when available (you can use the guest option if you can't log in).
2. Live chat is also randomly available.
3. You can send them a message, during business hours you may also be able to message whilst logged out.
Or
4. Have you considered contacting Customer Service via Facebook or Twitter?
You can send them a personal message from their Facebook or Twitter pages.
It's: https://www.facebook.com/PayPal and @AskPayPal for Twitter.




Advice is voluntary.
Kudos / Solution appreciated.
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