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I can't get past the mobile phone verification on log in.

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akapolarbear
Contributor
Posted on

There's no way for me to get past the "Keep your mobile number updated" screen, and it doesn't give me any options for a different type of verification method. I don't have a phone number to provide for mobile verification, so I couldn't even update paypal with a number even if I wanted to. As it stands now, I have no way for accessing my account. Is there any way for me to get around this at all? Because at the moment I'm locked out entirely.

1 REPLY 1

I can't get past the mobile phone verification on log in.

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kernowlass
Esteemed Advisor

@akapolarbear 

 

You need to have a mobile (not landline) phone issued in your country and registered in just your name verified on your Paypal account to continue using your Paypal account.
Paypal are using mobile phones for i.d requirements for logging in and withdrawal funds for extra security measures.

 

If you go to the 'Help & Contact' icon on the PayPal website. Then if you click the 'Contact Us' link at the bottom of the page. From here, if you click the 'Password and Account Access' option, then 'Login Problems'. On the next page, you will see a 'Call Us' option. You do not need to be logged in to use this feature.


Advice is voluntary.
Kudos / Solution appreciated.

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