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I can not access my old account because I moved Internationally and changed phone numbers

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susit
Contributor
Posted on

I left the US 20 years ago and thought I had deleted my PayPal account, but someone just sent me money for an item to buy used and they were too quick and used my email address which is NOT linked to PayPal anymore! so the money is in my old US account and not my actual PayPal account here in Germany. Customer Service wont help me here because its a US issue and US offices are not open yet but I called already and cant get past the automated options to talk to a real person anyway! to log in, it keeps sending an SMS to an old phone number! so I cant even log in or attempt to change the password! what can I do? need a fast solution!

3 REPLIES 3

I can not access my old account because I moved Internationally and changed phone numbers

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PayPal_Siobhan2
Moderator

Hi susit, 

 

Thank you for contacting the PayPal Community Forum

 

Your question is very account specific and we would be unable to assist you with this issue via this forum. I would suggest contacting us via Facebook - https://www facebook.com/PayPal/, Twitter - @AskPayPal., chat or phone and we would be happy to advise.

 

- Siobhan

I can not access my old account because I moved Internationally and changed phone numbers

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marcinkowalik82
Contributor
I move from Ireland to Panad and I changed phone number and now I can't login... I'm getting email with new code change my password but this f... Still want to sens masege to old number... What to do?

I can not access my old account because I moved Internationally and changed phone numbers

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PayPal_Ayesha
Moderator

Hello @marcinkowalik82,

 

Thank you for posting us on the PayPal Community Forum!

 

I am sorry to know that you're unable to access your PayPal account. Unfortunately, it is not currently possible to log in to your PayPal account without a mobile phone number attached to your account. Since you have moved out of Ireland, you will have to close the PayPal account and create a new account in the current location, if PayPal is available in the region.  As PayPal is country-specific, you cannot use the same PayPal Ireland account.

 

I hope this helps,
Ayesha


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