I added a new user but she cannot log in
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi! Set-up as a business account, I am able to add users. Manage to do it successfully and new user got the email and also created her password. PayPal at my end also tell me that she's active and verified. However, when she tries to log in, it keeps telling her "some of your info is incorrect". I created a dummy account to try out and got the same response as well. Does anyone have a solution?
- Labels:
-
Login Issues

- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
Hi @jl0532,
Thank you for your post!
I am sorry to hear your users are having issues accessing your account. I know this must be frustrating. For secuirty reasons, login issues must be resolved with our Customer Support directly.
To contact us, simply click here. Alternatively, you can contact us via Facebook https://www.facebook.com/PayPal or Twitter @AskPayPal.
I hope you get this sorted!
- Rachel
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content

Haven't Found your Answer?
It happens. Hit the "Login to Ask the community" button to create a question for the PayPal community.
- Number verification in Managing Account Archives
- How to close account that contains 0,06 dollars in Managing Account Archives
- Not able to process my request adding new phone number? in Managing Account Archives
- Issue with adding number to login into my account. HELP! in Managing Account Archives
- How to disable Paypal's automatic package tracking feature on the app? in Managing Account Archives