How do I sign into a second account as a user with the same email I use on my own account?

mfrholdings
Contributor
Contributor

Hi - I'm a developer with my own PayPal account.  I have a customer who wants to add me as a user on their PayPal account so that I can put a PayPal button on their website, manage the database transactions, etc.

They've added me as a user on their account with my business email address; i.e. the same email address that I use on my own account.

Is it possible to sign into their account with that email address or do I have to create a unique email address for the customer's account?

Thanks!

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PayPal_JonK
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Moderator

Hello @mfrholdings

Welcome to the PayPal Community! This is a great question! The account owner would normally need to create a unique username and password for each specific user, so the user would login with that unique login information instead of the email address. You may want to double check they've added you on their account as an Additional User, instead of just Adding your email address on their account. 

 

I hope that helps!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.

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PayPal_JonK
Moderator
Moderator

Hello @mfrholdings

Welcome to the PayPal Community! This is a great question! The account owner would normally need to create a unique username and password for each specific user, so the user would login with that unique login information instead of the email address. You may want to double check they've added you on their account as an Additional User, instead of just Adding your email address on their account. 

 

I hope that helps!

 

 - Jon K


If you find this or any other post was helpful, make our community better by giving kudos or accepting it as a solution.
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